Please allow 1-2 days to process your order. Expect an email within this period to let you know your order is on the way!
DOMESTIC SHIPPING (UK):
Orders are generally shipped within 2-5 working days using Royal Mail. Flat rate shipping fee of £3.99 applies to orders shipping to the UK.
We offer international shipping. At this time, we do not ship to Brazil. Shipping charges for your order will be calculated and displayed at checkout. All international orders will be provided a tracking number and be shipped via Royal Mail Tracked. Delivery time will be between 1-3 weeks.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Thanatoys is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is faulty or arrives damaged or is not the product described in the listing, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.